POSTAGE/FAQ
Frequently asked questions.
Where are you located?
We are located in QLD, Australia and all items will be sent from our HQ via Australia Post.
What are your postage prices and when can I expect to receive my items?
WITHIN AUSTRALIA: Jewellery is quoted with registered postage (flat rate of $8 bar thick cuff bracelets) which within Australia takes up to 7 working days but usually 3~5. Clothing is quoted with express postage rates (capped at $10) and delivery will be overnight if you are within central zoning. Country residences, SA and WA usually take a day longer.
OVERSEAS: We ship worldwide via Australia post airmail. Usually postage takes 10~21 days though usually sooner. If you require faster postage, please contact us for an accurate quote. Postage rates for jewellery is a flat rate of $20 no matter how much you order. This covers registered airmail with tracking. Please contact us via the contact tab if you'd like your reference number. Clothing items are quoted for individual items but vary from $20~$45 depending on weight. You will see postage cost before you check out. Orders will be marked accurately for customs valuation. Customer is therefore responsible for any duty/taxes that may apply when it arrives in your country. After your item is posted, Shantique Designs is no longer responsible for your items. Please make sure to check with your local post office for any delayed shipments.
Do you have a physical shop? Are wholesale opportunities available?
We are 100% online (though we'll be popping up at a few markets in the future, stay tuned!) and wholesale is available on all items. Please use the contact tab to enquire.
Do you offer returns/refunds?
Sorry, but we do not offer returns or refunds for any items unless damaged upon arrival. If your item does show up damaged you will need to contact us within 24 hours. If you have any questions/queries, please ask us before placing your order via the 'contact' page and we will do our best to provide you with all the info you need to place your order in confidence.
How do I care for my Shantique Designs jewellery?
We would suggest treating your jewels with care and keeping all plated jewellery out of contact with water, perfumes and moisturisers. This will prolong the life of your piece and help keep the colours remain intact. We would recommend you cleanse your crystal jewellery upon receiving.
If you have any other questions or queries please feel free to email us via the contact page. We will do our best to get back to you ASAP x